Abandoned cart recovery
Trigger helpful reminders based on basket value, product type and customer history.
E-commerce and marketing automation in the UK
Automate growth, not just tasks.
Your store never sleeps, but your team needs to. Ewan & Elliot Engine connects your shop, CRM, support desk and analytics so customers get quick answers and campaigns keep moving.
Abandoned carts can become repeat buyers. Order updates can answer themselves.
Brand-safe AI
UK business support
Connected systems
Recovered revenue
£18,420
+12.4% this month
Tickets deflected
40%
AI support assistant
Orders synced
2,846
No fulfilment gaps
Revenue activity
Last 30 days
Synced across 6 sources
Updated now
Practical automation
Everything we automate for online brands
Remove repetitive work at the point where it slows sales, service or reporting.
Order tracking updates
Send clear fulfilment and delivery messages before customers need to ask.
AI customer support chat
Answer product, delivery and returns questions, with human escalation when needed.
Product review collection
Ask at the right moment and route useful feedback to the right team.
Content repurposing
Turn a campaign idea into channel-ready social copy without starting again.
Campaign reporting
Bring paid, email and store figures into one report your team can act on.
Inventory alerts
Flag low stock, unusual demand and replenishment needs before sales are affected.
Agency client onboarding
Collect access, brand details and approvals in a consistent process for every client.
Customer support AI
AI chat that sells, not just answers.
The assistant can explain product differences, suggest related items and check order status. It follows your approved tone and hands sensitive conversations to a person.
Useful answers. Clear handovers.
- Product recommendations based on the shopper's question
- Order tracking pulled from your fulfilment system
- Escalation rules for refunds, complaints and complex cases
Shop assistant
Replies in your brand voice
Ask about products or orders
Reporting automation
Your marketing KPI cockpit
No more copy-pasting from five tabs every Monday. Ewan & Elliot Engine can pull figures from ads, email and your store into a report that shows what needs attention.
One view. Better decisions.
Discuss your reporting setup| Channel | Spend | Revenue | ROAS | Change |
|---|---|---|---|---|
| Paid search | £3,840 | £16,920 | 4.4x | +18% |
| Email campaigns | £420 | £8,260 | 19.7x | +9% |
| Retargeting | £1,180 | £4,920 | 4.2x | +3% |
Conversion rate
3.8%
Average order
£74.20
Returning buyers
42%
A support operation with room to grow
How a D2C brand cut support tickets by 35%
The team was answering the same delivery and returns questions each day. We connected order tracking, a returns portal and customer support chat, then set clear rules for human handover.
The result was visible within the first reporting cycle.
Customers found order details without waiting. Agents spent their time on unusual cases and conversations that needed judgement.
35%
fewer support tickets
8 min
average first response
4.7/5
customer satisfaction
Make the next campaign easier
Turn browsers into buyers, automatically.
Tell Ewan & Elliot Engine where manual work is costing your store time or sales. We will map the useful connections and set a practical starting point.